top of page

FAQs

You asked, we answered

Shipping Policy

Please allow 1 to 2 business days (Mon-Fri) for us to receive and process your order. We send a shipment notification email to the inbox provided at checkout with a tracking number as soon as your package ships.

 

Orders with expedited shipping methods that are placed before 12pm EST will ship on the same business day. Orders placed after 12pm EST will ship the next business day.

 

Free ground rate shipping is only applicable for domestic orders shipping to the lower 48 states. Free ground rate shipping only applies to orders $149+ before tax and after discounts. Shipping to Alaska, Hawaii or Canada? You’ll have several shipping options available at checkout. Canadian orders are subject to Duty and Customs fees to receive orders.

 

Please note that once orders leave our facilities, the carrier will be able to provide package statuses and updates. See our return policy.

 

If you haven’t received tracking information for an order, check back the following business day as the delivery services may not have received the numbers in their systems yet. Our shipping partners receive order numbers and tracking numbers from us at the close of business five (5) days a week.

 

Do note, once packages leave our facilities, the carrier is the most accurate point of contact regarding the location of your order. We can resend your tracking information but, legally, we cannot contact the mail carrier on your behalf.

 

Email our team if you may have additional questions or concerns regarding your order. 

Where is my order?

Allow 1 to 2 business days (Mon-Fri) for us to receive and process your order. You’ll get a shipment notification email with a tracking number as soon as your package ships.

  

If you haven’t received tracking information for an order, check back the following business day as the delivery services may not have received the numbers in their systems yet. Our shipping partners receive order numbers and tracking numbers from us at the close of business five (5) days a week.

Do note, once packages leave our facilities, the carrier is the most accurate point of contact regarding the location of your order. We can resend your tracking information but, legally, we cannot contact the mail carrier on your behalf.

I used the wrong shipping address. Can I change it?

If you have not received a tracking notice, email us to cancel your order and place a new one using your preferences.

If your order has already shipped, you will not be able to cancel or otherwise alter your order.  If you don’t mind waiting, you may also refuse the package and have the order sent back to us for a full refund by visiting our return portal.

Cancel my order

If you have not received a tracking notice, email us to cancel your order and place a new one using your preferences.

If your order has already shipped, you will not be able to cancel or otherwise alter your order.  If you don’t mind waiting, you may also refuse the package and have the order sent back to us for a full refund by visiting our return portal.

Return Policy

We stand behind our products, so if a kit isn’t growing as expected or something is wrong with your order please reach out. Our team will respond quickly to help troubleshoot and send replacement components as needed so you can try, try, try again as part of our promise.

Please reach us at infojustgrateful@gmail.com

 

  • Items can be returned within 30 days of delivery for exchange, gift card or refund. Items purchased at a discount will be refunded for their price at discount. This excludes final sale items. 

  • For returns or exchanges not related to plant growth, items must be received in original condition and packaging - unused, unplanted, with all tags still attached.

  • We do not accept returns for live plants, but should your plants arrive with significant damage or die within 14 days of arrival, they will be replaced. Please contact infojustgrateful@gmail.com with plant photos to see if your order qualifies for a replacement.

  • If you opt to ship your items back with our printable returns label, all refunds and store credits are processed within 6 business days of our team receiving your items. 

  • Exchanges will process once your items are in transit with the carrier.

  • Please email infojustgrateful@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority. Add us to your address book to avoid sending our Customer Service Associates to your spam folder.

  • Our return policy excludes orders placed on Amazon and other third-party retailers. Please contact the retailer where you purchased your items directly see if you qualify for a return or exchange. 

Please note: Orders must have been purchased through our website in order to qualify for a return. To return your order, please reach out to infojustgrateful@gmail.com to see if your order qualifies. Once we establish a return is warranted, we will send over a link to download a return label. Once we receive your return, it will take 1-2 weeks to process payment back to your credit card. You will receive an email confirmation to notify you that your payment has been refunded.

**Just-Grateful LLC is not responsible for damaged products; if your item does not arrive in good condition we will not be able to issue you a return. It is recommended that you pack the item exactly the way you received it. Please note we do not assume the cost of shipping, but you can choose whatever is the most economical for you, whether that be USPS, FedEx or UPS. Any box is fine, as long as the product is protected and comes back in the condition that it was received!

bottom of page